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Refund Policy

Last updated: November 13, 2026

Our 7-day guarantee. If the kit isn't right for you, you can ask for a full refund within 7 days of your purchase date. No complicated questions.

1. Who processes your payment and refund

All purchases of Little Steps, Big Feelings are processed by Hotmart, the platform we use to sell and deliver our digital products. Hotmart handles your payment, your download access, and any refund. We never see or store your full card details.

2. How long you have

You may request a refund within 7 calendar days from the date of purchase. This applies to both the Starter Pack and the Complete Toolkit. If local law where you live gives you a longer period, that longer period applies.

3. How to request a refund

You can choose either option:

  1. Directly through Hotmart: go to refund.hotmart.com and enter your transaction number. It starts with two letters followed by numbers (for example, HP000000000) and appears in the email you received with your product access. Hotmart will send a security code to the email address used for the purchase.
  2. By contacting us: email [email protected] with the email address you used to buy and, if you have it, your transaction number. We'll request the refund for you through Hotmart, and you'll receive a confirmation email.

4. When you'll receive your money

After a refund is approved, Hotmart releases it to the payment method used for the purchase. According to Hotmart, approval and release can take up to 7 days. After that, the time it takes for the money to appear depends on your bank or card issuer. If your card has been canceled or replaced, the refund is sent to your bank; please contact them if you don't see it.

5. What happens to your files

Once a refund is issued, your license to use the kit ends. Your download access through Hotmart is removed, and we ask that you delete any copies of the files you downloaded or printed for future use.

6. After the 7-day period

Because this is a digital product delivered instantly, refund requests made after the 7-day guarantee period are generally not accepted. If you have a problem with your files at any time, such as a download error or a file that won't open, email us and we'll help you get a working copy.

7. Chargebacks

If you have a concern about a charge, please contact us first at [email protected]. Most problems can be solved quickly, without a dispute with your bank.

8. Contact

Questions about this policy: [email protected]. We aim to reply within 2 business days.